APEX SYSTEMS

Department of Justice-Immigration Courts

MAR 2014– Current

80% Domestic Travel

WORK EXPERIENCE

SSCI

Department of State-CA

OCT 2013 – MAR 2014

APEX SYSTEMS

Fort Belvoir Army Base

Jul 2013 – OCT 2013

50% Domestic Travel

Technik Inc.

National Defense University

Mar 2013 – Jul 2013

Softworld

Federal Trade Commission

Dec 2012 – Mar 2013

GLOTECH

Department Of State

Mar 2009 – Nov 2012

75% Domestic and Overseas Travel

MS Exchange Administrator

·           Monitor system components, visual inspection of equipment displays, event items and log files.

·           Monitor performance and link monitors.

·           Monitor telegram processing systems (CableXpress, TD04, TeDS) services and agents for proper system performance.

·           Perform hourly checks and annotate as such on daily checklist of key servers and systems within areas of responsibility.

·           Diagnose and correct common Messaging Systems problems.

·           Diagnose and correct all advanced server hardware and software problems-perform disaster recovery operations as necessary.

·           Diagnose and correct NCC network, LAN switching problems

·           Exchange 2003 Migration support and server builds.

·           Update tickets as necessary in order to maintain current status

·           Handle advanced Exchange and Exchange server trouble calls

·           Monitor system components, visual inspection of equipment displays, event items and log files

·           Check NetIQ events and troubleshoot errors found  

·           Monitor server performance

·           Monitor message queues

·           Open and properly annotate trouble ticket, recognize high priority tickets and users, and act accordingly

·           Perform/Monitor scheduled backup operations of servers

·           SAN storage Daily Verify Checks

·           Perform Quality Assurance on Exchange servers

·           Perform SAV Installations

·           Perform SP and Hotfix updates

Network Engineer

·           Enterprise administrator for the U.S. Coast Guard’s classified (SIPRNet) domain.

·           Managed and implanted procedures for the backups for the cutter and shore side units.

·           Primary administrator for the Mobile SIPRNet solution including documentation and training for deployment.

·           Help develop enhancements for faster SIPRNet operation of the EMICP (Emergency Mobile Incident Command Platform) new to the Coast Guards Fleet.

·           Windows 2003 shore side migration from Windows 2000 to Windows 2003 for 100+ sites.

·           Developed and configured systems solutions (including training) for the Coast Guards Non- Deepwater and Deepwater Ships

·           Installed emergency SIPRNet solution for the 110’ patrol boats deployed over seas.

·           Performed unit surveys for compliance to receive SIPRNet systems.

·           Provide exceptional tier 3 and 4 level support and troubleshooting for both shore side and cutter units within the U.S. Coast Guard classified domain for a 99% up time. 

·           Coordinated and established domain trusting/trusted relationships with other classified domains within the Coast Guard.

·           Built and connected emergency networks for immediate US Coast Guard relocations (COOP)

·           evaluated, maintained, and repaired computer networking equipment and systems

·           administered network servers, electronic messaging centers, multiple-user systems, and databases

·           design and implementation of optical fiber backbone-based systems

·           design and development of computer/network systems

·           Perform computer network hardware and software development and deployment of Commercial-Off-The-Shelf (COTS) hardware and software in accordance with the National Security Agency Security Technical Implementation Guides.

·           Installed and configured SIPRNET systems on customer’s floating assets, both independently and as a member of a team.

·           Conduct on-site vulnerability scans and system mitigations.

·           Installed and configured network equipment (i.e., servers, switches, tape drives, etc.) into network racks.

System Administrator

·           Duties included account management tasks for Active Directory, Microsoft Exchange 5.5 and 2003, (Lotus Notes/Domino) Cable Express, ERoom, Microsoft Office, network shares, and a variety of web-based applications.

·           Performed initial troubleshooting for connectivity problems reported by the customer base using command line utilities. Uses SMS, DSView, and Remote Desktop to remotely administer servers and workstations. 

·           Administered DNS and DHCP for multiple sites with Cisco Network Registrar.

·           Accurately tracks response time and action logs through Remedy ticketing system.

·           Monitored and reported on server health and performance with NetIQ AppManager. 

·           Shared responsibility for routinely checking, saving, and clearing server logs, performing backup restores for users.

Systems Engineer

·           Provide level 3 support to over 500 users.

·           Windows 2003 Active Directory Management.

·           Management of LAN Servers, desktops and Network Connections.

·           Install and maintain equipment, computer, terminals, printers, keyboards, computer cabling, and network cabling.

·           Troubleshoot and resolve network communication problems.

·           Provide equipment installations, setups, configurations, and diagnostics.

·           Provide technical assistance in all COTS application software such as MS Exchange, Windows NT, Windows 2000, Active Directory, etc.

·           Patch management, scanning systems for security MIS configuration using Microsoft baseline security analyzer.

·           Responsible for creating users login accounts in active directory, exchange and Blackberry.

·           Group policy implementation for domain and auditing.

·           Management of DNS, DHCP and WINS Servers.

    Troubleshooting, monitoring, and maintenance of Citrix.

Network Administrator

·           Administration and troubleshooting of Microsoft Exchange server 5.5/2003 Servers.

·           Installed another exchange server, moved all the mailboxes and Public folders to the new server.

·           Maintaining servers (Windows 2003 server, Exchange 2003, DNS, DHCP, and Blackberry 3.6/4.1)              

·           Provide Cisco VPN support to remote users.

·           Provided VTC support and configuration setup.

·           Manage Blackberry server and provide handheld support for about 200 users.

·           Manage, create, and administer accounts in Windows 2003 Active Directory.

·           Configure and manage DHCP server for IP address assignment.

·           Provide network support for approximately 600 users with various configurations.

·           Manage and maintain Symantec Enterprise Firewall.

·           Monitor and Manage Vertias Backup Server.

·           Identified problems and resolved Hardware, software and network malfunctions.

·           Performed minor hardware, software and network maintenance such as board replacement, and cable switching.

·           Responsible for providing customer assistance support in setting up workstations, servers and/or installing software packages. 

·           Implementation of SMS server. Requirement was to maintain central database of hardware & software inventory, deploying software’s / security patches etc.

·           Configuration of file and Print Servers.

Desktop Engineer

·           Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment.

·           Install Microcomputer systems for new HQDA users and replace existing systems following a pre-defined checklist. 

·           Install and configure any software that is on a HQDA pre-approved list based on set schedule. 

·           Install and troubleshoot all HQDA approved peripherals such as RIM Blackberry 6710, Palm PDA, and smart card readers.

·           Troubleshoot problems encountered using microcomputer software; Perform hardware/software testing and installation.

·           Perform network and desktop-based detection of viruses to counter/eliminate/control, detect, contain and eliminate virus infestations.

·           Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment.

·           Provide general technical support for all dial-in/remote access systems and other remote systems.

Mid-level Helpdesk Specialist

·           Serves as primary point of contact for 750+ users.

·           Ensure that calls are handled promptly, courteously, and are being resolved or being forwarded to the in-house proper service provider within the established time frame.

·           Provide technical support for desktop CPU's and laptops, docking stations, barcode readers and accompanying peripherals which include network printers, scanners, mice, keyboards, scan guns, monitors, palm pilots, etc.

·           Provide support for hardware inventory areas, support for loading/unloading/receiving IT equipment to the OIG loading dock.

·           Imaged laptops for new users.

·           Relocate, remove, and reconfigure hardware.

Desktop Support Specialist

·           Review user requirements for upgrades to current workstation setup in preparation for rollout of citrix thin clients to 1600 users across MDA environment.

·           Responsible for the configuration of hardware and software conversion of locally used classified systems to a classified LAN.

·           Performed hard drive assessments and data migration from local hard drives to servers.

·           Train end users how to utilize both the hardware and software recently implemented.  

·           Perform technical support duties via ‘Magic Ticket’ software.

Help Desk Professional II

·           Executed application, connectivity and printer support over the phone or at the user’s desk

·           Perform password resets and account administration in both the Windows NT and Microsoft Exchange environments.

·           Perform installation of applications and or operating systems on desktop and laptop computers.    

·           Provide setup and troubleshooting of PDA and Laptop computer issues

·           Creation of help desk tickets based on request received via telephone, email, voicemail and walk-in.

TECHNICAL SKILLS